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  • WARNING: Simply poor service, attitude and need of a 'real' plumber and tile guy to fix the problems they left me with at my expense. Original problem was the shower facet and a toilet flapper. Customer requested the plumber to access plumbing from the adjoining wall in order to minimize damages; instead the plumber broke off six (4"x4") (difficult to replace) tiles with a screwdriver to access and left a gapping hole (1'x1.5') on the shower wall where the facet was. Furthermore, the replaced the toilet plunger was done and then water was running out the tank flooding the floor in condo. The plumber Dylan overcharged (more than $800), was rude, condescending, dishonest, and simple unprofessional. Customer had over a dozen calls to an answering services which was same call representative who represents Need-a-Plumber & ARO Plumbing & Heating. It took hours to get the plumber to "fix" the toilet plunger and he said, "you can get a tile guy to fix the large home in wall, at your expense". Due that the tiles are special porcelain tile that are impossible to match and thus would require to replace the entire shower & tub. Probably, a couple thousand dollars in avoidable repairs due to a plumber's negligence and the company's liability. Avoid them!
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