| rev:text
| - My receipt shows a time stamp of 5:07PM when my order was taken. I pulled off into the parking lot so that I could figure out how to contact someone, because it was now 5:23PM. I cannot believe the level of complete disregard for me as a customer who has made MANY trips to this location in the past with friends and family. The person I initially spoke to was a girl (no name tag, did not get her name on the receipt, unless it it Dean F which is what it states) She got irritated with me when I did not look up long enough to watch her flip a blizzard upside down. I understand this is something they have to do, so I let that slide.
TEN FULL minutes and a line of cars behind me, not a single person came back to give me the rest of my order. People looked at me as they walked by but no one ever questioned as to why I was still sitting there. Finally a very sweet girl (different from the first one) came and asked if I was still waiting for something. I said yes and requested to speak to a manager. He had a complete lack of interest in a customer requesting to speak to him (I watched him walk by three separate times). They were not busy beside the line that was accumulating behind me. Instead of even letting me tell him what my issue was, he said, "Receipt?" And waited with an open hand. I was flabbergasted. As someone in management for years, I worked my way through the toughest of guest situations with an empathetic and caring ear, regardless of how small it may have seemed to me.
I stopped him and told him I needed to understand what the delay was. He sighed and asked "Can I just refund whatever your order is? We have a line." I couldn't help but laugh at him, thinking how if I had spoken to guest the way he spoke to me, my job would be on the line. You represent your team more so than anyone else there, and this is how you choose to speak/react? I recommended to him that he find himself a way to be re-trained because the customer always should come first, especially the one that has been waiting for upwards of TWENTY MINUTES when this was all said and done! He then CHOSE TO ROLL HIS EYES and said, "Alright, uh-huh. Thanks for the feedback," and laughed as he closed the window.
FYI, I refused a refund and planned to just contact someone at the corporate level. Wether this location is a franchise or normal chain, it is absolutely ludicrous to me why he would have acted the way he did. This manager's name was Jeremy and if I had anything to say about it, he would be fired immediately. The entire rest of the staff would be better off with someone who understands the concept of real leadership. They could do with further training in how to properly handle any type of guest situation as well.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)