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| - I LOVE ROOT CANDLES! LUV'M, LUV'M, LUUUVVUUMM! But, I cannot afford them. This review has a happy ending though...'Brief' history; I've lived in Ohio 49 of my 50yrs and never heard of them until my childhood best friend whose family moved away to California when we were 11yrs old-(broke my little heart) called to ask a favor... He was coming to town because he was the stage sound man for a major act and asked if I could find them and as he pronounced it, "Medeeena" (he's a So-Cal boy now ;-) was only 35mins from home. California is 3,500 miles and he absolutely had to have them! He found one at a local San Diego bookstore that was going out of business for $5 drastically marked down and did not know full price value. He wanted what he had, a 12" Timberline Pillar or several if the price was right. Here comes the Review/Story part...
I called "Root" 'cuz what was 'so-darned-special' 'bout these anyway!-(I 'thought' that part-rude to say otherwise.) The woman on the phone was very polite as I reiterated my story (above) and I just wanted to give her the praise from the other side of the continent. She listened and popped out "Well if he doesn't mind knicks or imperfect?, you can shop the discards in the warehouse? Me: "Can you accommodate a wheelchair?", She: "The warehouse has steps but there is a freight elevator?" I said that was just fine.
Although, for the thoughtful accommodation of this sales associate, when I arrived a different associate treated me rudely and would not let me go to the elevator with "I don't know why she told you that!!!" repeatedly until, stomping, she left then came back to say it was *ok!*. Sending for her to come get me and ring me out was another situation and proved very laborious to her(you know, lifting the door and pushing the one elevator button subseded with the act of those burdensome register keys) and when I thanked her all I got was her resuming a conversation with a friend that I so rudely interrupted with my eventual $70+ purchase on five candles (remember nearly a 50% discount)...'Suppose I'm privileged to get them at all*!?*
ANYHOO! I lit a candle at home and that damned candle burned approximately 8-10hrs a day for nearly 4 months! I've never seen anything like it! No scent loss, no warping or leaking down the side! OMG! I was AMAZED and told everybody! And you know when a candle gets low and people want to throw them away? I told my assistants that I'm conducting an experiment and don'tcha know?! That candle burned down 'til there was not a drop of wax left in the foil I wrapped the bottom with! Literally! Just foil and the little metal recyclable wick support!
I didn't go back into the store because of the degrading in-person treatment, but sent others in. Later I moved and they didn't have much of a website and when they did they weren't selling the scratch-n-dents. Further, when they listed the sales or the s-n-ds the shipping was cost prohibitive and I called to see if they'd send them USPS at $6 as opposed to their $20, they said "No."
After almost 18yrs (accidents that land you paralyzed and in a wheelchair can make you very patient!... or insane!...I choose the former) I am THRILLED to have received my first two big boxes by USPS! They look fine just one cracked glass en route I suppose, and one lid to a jarred candle I thought was missing but later found in the box. The broken one got a small piece o' duct tape. It's burning now, duct tape facing the wall.
In the end buy them on sale, damaged, full priced, at ANY price they are worth it! If you have brown skin you'll be followed in store and at Medina Square Festival "Root" displays -not me but my trustworthy assistant shopping alone among a throng of suburban 'lighter' "ladies, They need to work on that and my assistant is past the ignorance, but like me, she probably won't shop in person(and she at full price or sale)and they are losing a valuable possible idea driven marketing line, with my shared and enjoyed laughable apology to Sheria (she'll buy them when I order), we can't help ourselves! ''cuz they truly are "The Best Candle In Ameuuurica! "-"Since 1869" (that is.)
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