I was very impressed with their customer service. I called to ask some questions about purchasing a Groupon and left a message. The same day Rebecca returned my call and answered my questions. I bought the Groupon and made my appointment the next day. The Groupon allows for 40-50% lash extensions. Rebecca explained everything as she was working on my lashes. She was very thorough and took about an hour to work on my extensions! I am very satisfied and will be returning.