My family stopped by on a Saturday afternoon for a late lunch. We ordered a clucky chicken parm and a chicken beet & goat cheese salad. The food came fairly quickly, and consistent in quality in compared to another Kelsey's. However, that was the end of the positives.
The problem we had was that we had to change our daughter's diaper. In the ladies' washroom, the change station was dirty with brown stains and the safety belt was missing one end! My daughter bawled as soon as I put her down. I basically haphazardly changed her and got out of there as soon as I could, after wiping her hands and my change mat, of course.
Unfortunately, we hurried out of there after the washroom horror. We didn't realize we got overcharged. Salad was $15.99. Chicken parm was $12.99. Sweet potato fries upgrade was maybe $1.99. That should be about $30 + tax = ~$34. But it ended up being $37.25. We didn't take the itemized receipt and only have the payment receipt, so we don't know what they added to our bill.
We won't be returning.