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  • I've had Tahoe springs since feb 2016. And up until just recently, no problems. Well about two months ago the water cooler would only work off and on. And I though hmm. That's ok because when we get water ,it's cold. Well about 3 weeks ago it was completely out. I've switched outlets to make sure it wasn't the outlet that was causing it to not work. No avail. It still wasn't working and so we've been having to pour the water into a water pitcher and put it in the refrigerator. I've emailed 3 times and called about this and still nothing! Finally I emailed about cancelling and someone emails back asking why. So I tell her the reason why. And I also stated that if we could resolve the issue of the faulty water cooler I'll stay. But if not I'm not paying for a service I can't use. Well. That was the last I've heard from anyone from Tahoe springs. No response. No resolve. Yesterday I come home and there is a 5 gallon jug at my front door with a receipt and on the receipt it says "FC=Faulty Cooler" along with a balance on my account that I need to pay. Why would you drop off a water jug knowing good and well that I have a faulty cooler!? Makes no sense. I'm done with the company. I've sent an email sayin I'm done and please come and pick up the water cooler and the empty jug as well as the new jug that they just dropped off. And to also clear my account of any balances because I refuse to pay for a service that I cannot use!
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