If I could leave 0 stars I would. This is hands down the WORST Bank of America branch in SW Vegas. Literally the line is ALWAYS out the door, and they only ever have 1 teller working and a 2nd one working partially. It's absolutely insane! There are employees standing doing nothing in their offices, so clearly the branch employs enough managers and home loan officers that are inept yet can't hire a 3rd or 4th teller? Or hell even 2 full time at a time would be better! This branch sucks. On top of their teller issue, they dragged us around for 2 years for a refinance and continuously lost our paper work and mixed up our file with another customers! And we finally went to another bank entirely and the refi was done in less than 2 months! This branch is full of morons and clearly doesn't give a crap about their customers. Every time I enter I wish I had chase or Wells Fargo accounts instead because it is a minimum 40min wait to get to a teller, sometimes an hour. WORST.