IMHO this is decent enough Italian for a chain restaurant. However, if you have a reservation, I would advise you to call ahead to see if they are behind on reservations and/or have a back up plan. I made a reservation for two for 8 pm on a Friday night. When we arrived, the hostess informed me they were 15 minutes behind on reservations. By 8:30 pm, we still hadn't been seated, we asked for an update and she said we should be seated shortly. By 8:40 we had had enough. I booked on Open Table but they wouldn't allow me to schedule another reservation- I guess if the restaurant doesn't put you in the system as seated you can't make another reservation within 2 hours of the 1st. I did notice however, that Maggiano's was listing an 8:45 reservation available for a party of two. How would they seat that party if they were already running 40 minutes behind on the 8 pm reservations? So I CALLED a nearby restaurant, asked about availability, they stated they had tables open, notified the hostess at Maggiano's that we were cancelling and we left.
IMHO.the food is okay but it is NOT worth waiting over 40 minutes for, especially when you have a reservation- I am not sure ANY restaurant is worth waiting 40 minutes for. I don't know how they manage their reservations system but it seemed that they overbooked and should not have continued to accept reservations.