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  • In Vegas celebrating my birthday - I decided I wanted a half-day spa treat as a present to myself. Let me start by saying both ladies who provided my spa services were fabulous. I chose a package which included the Essential Stone Massage and the Gemstone Facial. The massage was wonderful, one of the best hot stone massages I have had. It included a lot of nice aromatherapy. The package also included a Moroccan Hair Oil treatment/scalp massage which was a nice touch. The facial was really nice although it wasn't explained to me beforehand that it is considered a "relaxation" facial (i.e. no steam or extractions). Now - the rest of why I only gave the spa & salon 2 stars. The appointment desk was quite disorganized. When I went in to make my appointment, they only had an outdated menu of services. I had to look up on my phone to find the package that I had previously read about, and then the receptionist asked me what was included! Spa management needs to correct that ASAP. Inside the spa itself was also a bit disorganized. There was a lot of "housekeeping" activity going on around the dressing areas and front waiting areas as well as TWO televisions dueling for attention - not conducive to relaxation. The spa attendants were pleasant although not very explanatory - I was not told there was a separate waiting room inside the co-ed area and only when my massage therapist came looking for me did I realize I had been in the wrong place for 30 minutes. Nice selection of beverages and fresh fruit in the front area - nothing that I saw in the actual waiting room (once I realized I was supposed to be there) although I may have just missed it. The salt room was unimpressive. Two of the 6 vibrating chairs seemed to be malfunctioning and my headphones didn't work. The ambient music in the room was also quite loud. The whole co-ed thing was a little off-putting for me as well. As another lady and I tried to relax, Mr. Heavy Breather came in and pretty much killed the atmosphere. I did not try the Ganbanyoku stone beds as when I opened the door, there was a couple in there having a makeout session which made me very uncomfortable. As for the Salon - I was pressured to take an "upgrade" that I didn't really want - and was told it would only be $10 extra - turned out it was $10 for the manicure and $40 for the pedicure. Salon reception didn't seem willing to do anything about it when I was checking out and pointed out that I was told $10 extra for each service. Also, the manicure was extremely rushed and performed at the same time as my pedicure (I don't get a lot of mani/pedis so maybe that is the new thing?) - it definitely was not 50 minutes' worth. The technician also buffed my nails out too thin (which I didn't realize until after) which I have since had to cut shorter. Would have expected more from a $100 manicure and I didn't even get polish! In contrast, the Red Carpet pedicure, while not the one I initially requested, was very nice and the technician did a good job without making me feel rushed. For the money, the overall experience was not worth it to me. I have had much better spa/salon experiences at the Spa at Mirage - which is where I will return next time.
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