We have ordered from this establishment many times and today I just happened to mistakenly order from their lunch menu on eat24 and selected a pickup time of 4:45 PM. I immediately get a call from the restaurant that I can't order from the lunch menu and pickup at 4:45 PM and when I asked him how can I fix it so I order from the correct menu, the jerk on the phone said the only way was for them to cook the food now and let it sit until 4:45 PM. Instead of saying we'll charge you extra for the regular menu items when you get here his only answer was we'll cook your food now and let it sit for an hour. Seriously learn some customer service skills. So much for loyalty.