About: http://data.yelp.com/Review/id/xkv68ZkOcDpofgTXd9cEdw

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About: http://data.yelp.com/Review/id/xkv68ZkOcDpofgTXd9cEdw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-08-04 00:00:00 (xsd:dateTime)
itemReviewed	Camelback Ford
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	5 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	0 (xsd:int)
rev:text	We weren't planning on buying the suv when we went to the dealership. My husband promised that it was just to look. We had been to another dealership down the street (Bill Luke) and it was terrible, like a cattle call and the service was atrocious. Our daughter was 8 months and desperately needed a nap. My husband saw the truck and was instantly taken, i was less in love due to some serious gouges in the driver and passenger doors. John, our sales person, was amazing. He was so friendly and convinced me to take the car for a test drive. He was friendly and very helpful. I asked if there was a way to fix the scratches and told my husband if the scratches were fixed he could get the car. The manager came over and said that they could not fix the scratches but would give us a pain pen that should cover them up because they were already not making much on the sale. I ended up agreeing to the paint pen and we headed over to financing. Financing was a long long wait i'm not going to lie and i was really ready to be out of there but everyone was very friendly bringing water and one woman even brought my daughter a toy dinosaur to play with. While we were waiting for financing John told us that as he was filing the paper work his GM saw the paint pen request and said that they would fix the scratches in the body shop and gave us a 300 dollar credit to come in when we had time (we live out of town). There was some miscommunication with the actual scratch repair and I was told that if i dropped the car off on a Thursday night it would be ready by Friday or Saturday (by our sales person). When i went to drop it off the guy who worked in the service section told me that there was no way it would be ready that early and it would be more like Wednesday of the following week. This was inconvenient but i was excited that they were going to be fixed so i borrowed my parents car and went home. The next week on Monday we received a call that the car was ready. My parents offered to go get it since we couldn't make it to town. When they picked it up they noticed that nothing had been done. There had been a miscommunication and the 300 wasn't enough to cover the damage to the doors it was going to be more like 800 to 1000 to fix the gouges. So they hadn't done anything but buff the car. Needless to say i wasn't too pleased that they hadn't called and talked to me about this and instead just let us think it was all fixed. When i talked to John he put me in contact with the head service guy, Charlie, who explained the money/credit issues. He apologized for the miscommunication about the length of time needed to fix the gouges and for the credit not covering it. Charlie set up a time for us to drop the suv off again and had the gouges completely fixed. IT turned out GREAT! The car looks completely new. It may have taken a bit to get everyone on the same page but they were very diligent in making sure they followed through on their promises even went above and beyond what was originally agreed to and we were very happy.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Dezarai

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