I wasn't very please with the technician that came out to give us a quote - HE DIDNT EVEN INSPECT THE ISSUE! We have a water heater leak in our ceiling and as soon as i mentioned to him i had a few other plumbers come out to give us a quote, he asked me what they said and then went to his car and brought back a quote - didn't even get on a latter and look at the problem. He was asking questions he could have clearly answered himself had he inspect the issue, that's the entire purpose of me calling a professional so i can get their professional opinion and a quote. I don't know anything about plumbing and yet he is asking me the size gallon i have (which i didn't know) so instead of inspecting my water heater, he just estimated 20-30 gallons and then quoted me for that. What if he were to come back and find out that my gallon was a 50 gallon, then what? Crazy.