Normally a frequent visitor of the Rock Hill location but I work closer to this location. Figured I would grab some pizzas for my employees (2 pies and a pretzel order). Order wasn't ready when I got there 30 minutes after calling it in. Order also wasn't quite right as they only had me down for a half size pretzel instead of the full-size I ordered (simple mistake no big deal) but that didn't upset me as much as them not having it ready. The worse thing was that when I asked for ranch I had to pay for it ($60 on pizza and I can't get some ranch?) I get ranch every time at other locations and have never had to pay for it. The only reason I gave 2 stars instead of 1 was because the hostess tried her best to apologize for the kitchens slow service and for being made to charge me for ranch. Will take business to other locations that appreciate it.