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  • Use to always take my shoes here for repair...I am a cocktail waitress so my shoes are very important to me...took my shoes in for a complete overhaul...new bottoms, reconstruction of inner soles and some stitching in one area where I had a safety pin holding it...picked them up, paid the $75...go to work... I can't get the ankle strap around my ankle... Confused because I never had them work on the ankle strap...I looked and it had been sliced in half (presumably in error) and sown together mints one and one half if an inch...so can't wear my shoes at work! Go back to Shoe Repair and show them this..no I'm sorry... Just, "we'll how long do u want the strap??" I stated as long as the other one..the length it originally was...no explanation or sorry for the inconvenience of me driving up there again...so leave the shoes for 2 more days...pick them up...no charge...and they still feel horrible...I'm looking at them like, what is wrong?? Then I notice on the same shoe the T strap and been cut down by an inch so the shoe fit weird...upon showing them this and asking why they even touched this the daughter of the owner argued with me that because of the "safety pin" I had on it they had to do "something different". I then stated that no, the safety pin was on the other foot and that shoe looks great... She argued again no, it was the other one.. I said enough, I walked around for 2 months with that safety pin, I definitely remember what shoe it was...anyway I said " please fix it " I come back another 2 days later...it's not ready... Can u wait 35 minutes until he gets back from lunch?? I'm steaming at this point...I left, came back in 45 minutes... Got the shoes...well, they fit now however my left shoe is full of butchered straps with pieces patched on it...use to always use this place...NEVER again.... All their mistakes, not one apology....BIG mistake...
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