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  • Today was a prime example of what lousy service looks and sounds like at the Elements at Aria store. I was engaged with the assistant manager by the name of Steve Artillaga. He is the perfect example of what every company should try to avoid when hiring rude and unprofessional workers. It actually felt like I was dealing with some unsympathetic used car sales person from the Circus Circus. This clerk named Steve had absolutely no customer service skills let alone the ability to communicate effectively. He was rude and rolled his eyes during our discussion but my favorite part was when he said the word "nope". Instead of simply apologizing for the stores mistake he choose to say "nope".... it's a slippery path when you have someone like Steve with a limited customer service skill set. He really seemed to relish in the power of the word "nope" and I sure in some weird way it made him feel good by not listening his customer. Excutive management at MGM Resorts should try and explain to Steve that the word "nope" is not to be used when doing business with customers. I would encourage anyone staying at the Aria Resort that needs products like sundries, T-shirts, jewelry, snacks or drinks to walk across the street and go directly to Planet Hollywood. Caesars Entertainment staff does a much better job with treating customers with respect and dignity. MGM Resorts really ought to send Steve to charm school. Or maybe just train him on the basics of delivering excellent customer service everyday. It costs MGM Resorts eight times more money to gain a new customer over the one they lost today. Good luck Steve you're going to need it because I'm sure you'll find other customers like me that you'll want to say "nope" too. My advise.... try yes!
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