| rev:text
| - We started going to TPR a couple years ago based on the good reviews on Yelp and have not had any issues until our last, I'd say, 3 visits.
We have a small Chihuahua and take him there for grooming and nail trimming/filing. We specifically requested they use a the dremel (?) to smoothen/round out his nails so he doesn't scratch the furniture (leather) or us and it is noted on his file. The last 2x we had to take him back to have this done after picking him up. This last time it clearly was not done and we didn't bother to go back.
The second of our issues? The 3-4 hours we have to wait before we can get him. That seems like a long time for a 5lb dog. I get that they are busy on Saturdays but we're wondering now if he is left until last, hence the lack of filing of his nails as they are in a rush to finish him? I don't know.
The final issue and most concerning? The last time we picked up him up, he couldn't open his eyes for several hours. They thought he was sleepy. He was not sleepy. He simply could not open them and was constantly rubbing them with his paw. We talked to our vet and he suggested Visine or Refresh Eye Drops which we did, and it helped. This Saturday we took him in at around 9, picked him up the requisite 4 hours later, and he couldn't properly open his eyes until this morning, and they still aren't quite right at that. That's almost 48 hours. It was really sad to see him trying to walk around with his eyes closed, pawing them, and saddest of all, bumping into things. We've been using the Visine and switched to Refresh which seems to help. We do not know why this is happening. Is it hair clippings getting in and irritating his eyes? Is it the shampoo? Are they spraying him with something that gets in his eyes? Are they shaving the fur too close to his eyes? We are totally at a loss. We did call on Saturday when we got home and to TPR's credit got a call back from the groomer who claimed they did file the nails. I am questioning that as evidenced by the red scratches on my arms and chest from holding the little guy who can get a little squirmy when he wants down.
Sadly, I think we will be moving on from Tailwinds Pet Resort. We tried to give them the benefit of the doubt the last couple of times but this final visit was the final nail.
As I am writing this review, some TPR reviews are posted right next to the text field. They are all 4-5 stars but only talk about their kennel service and not their grooming services. Just an observation.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)