My friend order a party platter for his new years eve party. I went with him to pick it up and to our surprise they lady had no idea what he was talking about. My friend said I came in person and placed the order with you personally. She looked clueless. She then looked in the orders for Jan 1st and there it was!! Not done of course. She told use it would take 10 mins to make. He then decided on a smaller platter which was about half the cost. The platter took longer than 10 minutes to make and I was extremely surprised they had no veggie rolls in it. I wasn't expecting a lot but a least a few for the non fish eater. My friend was getting worried as this delay was cutting it close to the start time of his party. We managed to make it back in time to set up.
I am shocked at the fact they misplaced the order when my friend went in person earlier in the week to place it. Shows to me they are unorganized.