Long Time Customer - worked in banking industry.
I'm over BOA. Zero customer service, even less customer loyalty. This branch is always busy but there are never more than two teller windows open but there are always "suits" running around looking busy yet never say hello. Who are thy helping? Not the customers actually in the bank! They only hire part-time and it shows in their service and reviews. The one ATM outside is not secure and people get angry waiting for you as they attempt to hover over your shoulder instead of patiently waiting in their cars. They are nothing but a cheap sales pitch - all talk and take with no customer service. SAD... Bank of AMERICA. Sad.