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  • I wanted to like this place so bad as it's so close and convenient to my place but I shall never return!! 1st visit I had the hem of a skirt shortened... $16 later, work done wasn't bad but I'm pretty sure it's not that hard to shorten a hem... major rip off! 2nd visit I take my Alice and Oliva SILK romper to be dry cleaned. As I dropped it off, i inform the attendant of the stains and i watched him place fluorescent stickers to mark the spots and pay the $20 charge. I arrive days later to pick up the item and low and behold I have dark stains where the stickers were placed!! Horrified, I ask to speak to someone in charge and they assure me they will take care of it "no charge"... whatever! I should've asked for a refund. Piece of advice, pay after services have been rendered. I calmly accept as there's no point in freaking out on him... A couple of days later, i come to pick up my garment and they can't find it... still not freaking out... attendant calls the owner who is able to locate garment elsewhere. I look over my silk romper and notice that it's been shrunk. I don't think silk can be cleaned with extreme heat but I'm assuming in order to remove the stains they produced it had to be done. The garment has completely lost it's lustre and in hindsight I should've demanded they replace the garment. This place is a rip off and they have no idea what they're doing AVOID AVOID AVOID. Laundry lounge you are the worst! I'd give you negative stars if I had the option.
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