We've tried other East Side Mario's and know what to expect. I found the meal to be consistent, but the service at this location was lacking. Three out of the party of 4 ordered the steak all done differently. Only 1 was brought out correctly. My husband predicted that would happen as the waitress didn't write anything down. 3 out of the 4 also ordered Caesar salad and the 4th ordered a garden salad. The waitress brought out a large bowl of each so it was too much for the one, and not enough for the other 3. She also only gave us 1 loaf of bread and never bothered to offer refills. By the way it was not busy. If it were up to me, I would have rather eaten at one of the many other restaurants that are very close, but someone from the group insisted on eating here.