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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • Strike 3 and your out Roma's. HUMANITARIANS and fellow VEGETARIAN'S TAKE NOTE 1. Ordered a VEGETARIAN lasagna get all the way home only to find they gave me an eggplant instead. 2. Returned and even ordered something extra to help balance their loss which was their fault to begin with but hey, we are all human and make mistakes. I choose to give others opportunities to improve themselves. Driving away I check bag and Massimo forgot to add the dessert. 3rd and final MAJOR screw up! Once again I order a VEGETARIAN lasagna, I get all the way home and am excited for dinner and take 1st bite only to spit it right out. They screwed up yet again and gave me a MEAT lasagna and I have not had any meat, chicken etc for over 35 years. I call and Massimo picks up the phone and asked how I paid for it then stepped away for a bit to ask kitchen about order to see if it was kitchens fault or his fault and comes back and says bring it back but didn't mention who's fault it was. I drive all the way across town and bring the MEAT lasagna back and experienced attitude completely uncalled for by Massimo who conceitedly tried to blame me and said "he thought it was REALLY FUNNY this has happened 2 times." I remained patient throughout his unprofessional tantrum and politely said "no, Massimo, it has happened 3 times as you also forgot part of my order the last time and you now think it's funny that you served meat to a vegetarian who has not had meat in over 35 years? I said "do you know how this feels?" Massimo sarcastically said "no, I'm not a vegetarian and showed minimal remorse or compassion for their screw ups. Massimo you should be ashamed of yourself and consider taking a trip someplace and regrouping yourself as this type of behavior to any human being is completely uncalled for. Your poor attitude and lack of morals was uncalled for and not appreciated. I REFUSE to reward poor behavior and it is unfortunate I am forced to give you even 1 star and assure you I will NEVER set foot or recommend Roma's to others. If you select at top "view reviews by lowest rated" you will clearly see from other YELP reviewers this poor and conceited customer service is not out of the ordinary. To get that angry over a few slices of pasta, eggplant and sauce that probably cost you a few dollars out of pocket for YOUR mistake is truly pitiful. I still wish you well Massimo and hope no other person in your remaining years has to ever experience this side of you.
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