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| - I've been going to this nail salon for 3 years and most of the nail techs, not all, does an excellent job. I always go to MAI and let me tell you, she is the bombdotcom!!! She is very precise and her nail designs/art are her work of perfection. She never cease to amaze me every time she does my nails.
Their customer service is not the greatest most especially their scheduling system. They've "lost" my appointment, double booked, booked with the wrong technician, etc. Just today, I called to make an appointment and I specifically asked for MAI and I was told that she had an opening today (which was surprising because she's always booked). I came in and I was told that she's on vacation, however, I was still scheduled for today but only with a different nail tech. Obviously, who ever booked my appointment did not have his full attention on me. Thankfully, the lady who did my nail was OK. Their online booking is not good either. They would have a time slot available but it's not really available. I'm not a big fan of the owner either. He only greets/converse with a selected few customers whom I call "his favorites."
Ultimately, I would suggest that you book an appointment (even though they suck at it) otherwise you would be waiting for a very long time.
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