When you eat their bbq dishes you really taste that taste that comes from charcoal. The real reason for the 2 star is the service though. Before I get into that, the food is good and the portions are huge. It's definitely satisfying and the price to taste ratio is amazing.
Now... the wait times and customer service aren't great, as stated in other reviews. I've been here a lot and will continue to go back when I want that cheap/large meat dish, but really, I should be ready to wait, and possibly be okay with having an argument with the owner.
Sometimes, I'm okay with that. hahahah