I don't know why they have such minimal stars. I placed my order online for pickup this evening.
I walked in a few minutes prior to when the order was supposed to be completed, and as I walked in a young woman happily greeted me and my husband. She asked if I had placed an order for pickup, to which I confirmed. She smiled and asked for my name. Once she had the info she immediately went to check on my order, which was 3 med pizzas and wings. They were finished, she handed me my order while apologizing that they didn't have a bag for me. Easiest transaction I could have asked for!
I will return!
This was a happy place to visit, terrible parking area, but not their fault. If you have read the terrible reviews, look for the positive ones that provide key feedback! Order for pickup, double check your order, there is no reason I can see this establishment should have such low ratings.