After shopping this Lowe's nearly 20 years almost weekly and almost exclusively during a $20K home renovation, I now shop across the street at Home Depot. I'm not sure what happened here, but after a major management overall, service is horrible, uncaring and unfriendly. Prices maybe a little lower (if it all) than Home Depot, but at least I feel like I'm appreciated as a customer. This is a real shame because I really liked this store and its employees, and generally prefer Lowe's to Home Depot. They really had to try hard to lose me as a customer, as I'm a faithful Lowe's fan, but not of this one.