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  • This review is based on a phone call to see what a routine eye exam included. The woman who answered my call was not able to tell me what was included in a routine eye exam, specifically if a glaucoma test was included. She placed me on hold for about a minute. Then she picked up again, asked how she could help and I reasked the question. Another hold. She came back on to report the routine exam covered the eyeglasses RX and no tests like for glaucoma. I asked another question, she again didn't know and asked if I wanted to hold for a technician. IMHO, the person who answers the phone should know a little bit about what a service covers, especially when it is a general question and involves no medical or optical experience or training. I will go to Costco for my eye exam. Don't second guess consumer reports!
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