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  • Dr. McHale is pleasant and will take the time to explain things if you ask. Her staff is polite. The issue is that no one there is respectful of the patient's time. There is usually a long wait and the last time it was nearly 3 hours. No, she was not out of the office, but she was running late. I had an 8:30 appointment and was not seen until nearly 11 AM. I repeatedly asked the front desk staff and they kept saying that it will be a few more minutes. When she's running behind, the staff should tell the waiting patients the situation and offer to reschedule or give an estimated time of when they will be seen. I could have come back later in the day or scheduled for another day. This office has no issues billing me for their time, but what about my time?
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