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  • I love Aroma in general and I feel sad to have to write this review. I work near this Aroma and come here a few times a week. The service at this location is generally quite cold and unfriendly compared to other locations. However, this has never prompted me to write a negative review. I always order a drip coffee and pour in soy milk. Yesterday, upon placing my usual order, the person taking my order (who recognizes me and knows I will ask for soy milk) advised that they will now be charging for soy milk. As someone who doesn't eat dairy, I am very accustomed to paying the additional charge for soy milk when ordering a latte, misto, etc. but to pour in a splash to my drip coffee ... no other coffee shop is this stingy. The medium drip coffee with the additional $0.80 charge for soy milk was going to be $3.60 ... at that price might as well order a fancy drink (i.e. latte, misto, etc.). Completely out of principle, I left and got a delicious coffee at Panera Bread. If Aroma doesn't change this policy, they will lose me as a regular customer. Their loss.
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