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| - I recently had some car repairs performed at the shop "Gregs Japanese Auto" on Chandler boulevard in Chandler, Arizona. I have to inform you that I was very unsatisfied with the work performed on my car and can not, in good conscience, recommend your shop to anyone.
Let me describe to you my experience. I discovered a coolant leak that appeared to be coming from the back of the engine in my 1991 Nissan 300zx. I attempted to discover where it was coming from, to no avail. I brought it to your shop to be pressure tested and diagnosed. I received a call later that day saying that the system was holding pressure just fine and there was no leak. I explained to the technician that I knew there was a leak somewhere because I was constantly having to refill my radiator. He came back and told me that he tested the system more, it was still holding pressure, however the radiator cap was not. They replaced the cap, charging me for the cap and diagnosis then sent me on my way with a list of recommended repairs including a few small oil leaks, transmission pan leak, steering and suspension maintenance. I kept this list for my reference.
At this point, I was very satisfied with the service received, so when my clutch pedal dropped to the floorboard later that week I did not think twice about bringing my car in to your shop for repairs. I trusted the diagnosis that the master and slave cylinders for the hydraulic system for the clutch were leaking. While the repair was being preformed, I received a call to tell me that my water pump was leaking and I was loosing coolant. I questioned how this could be and why the shop didn't catch it when I brought it in for that exact problem mere days before. He gave me the excuse that it only leaks when its cold, they pressure tested it after it had warmed up and the seals were swollen and therefore held pressure. This was very careless on on the shops part. The original reason I brought this vehicle in and the original service I paid for was a diagnosis of the engine cooling system. This service was not accurately or appropriately performed or provided.
Secondly, a mere few days after receiving the car back from the shop after the clutch hydraulic system repair, the clutch began slipping. Now, while it is true that the clutch is a maintenance part that gradually wears out and needs to be replaced, this process can be accelerated by an improper adjustment of the hydraulic system that controls the clutch and I find it far too coincidental that as soon as I had the cylinders replaced and adjusted by your shop, the clutch decided to give out. I brought this to the technician, and asked him to check the adjustment and inspect the car. He called me out into the shop to "show" me that the hydraulic system was operating properly. What he showed me was that the master cylinder does move when the pedal is depressed. This information was useless to me and does not prove that it was adjusted properly. He then proceeded to lie to me, telling me that he listed the clutch slipping on the original recommended work list. I disagreed with him, as I had read the recommended work list that had been given to me and knew it was not on there. He continued to argue with me, heading back into the office to pull up the document in your computer system, so much for the "customer is always right" attitude your shop advertises. When he pulled it up in the system, and realized I was correct, he did not apologize for his rude and inconsiderate behavior. The manager (Phil ) merely pushed him out the back door and explained that there was nothing they would do for me because the clutch is a wear and replace part.
This is unacceptable and I regret to inform you that I will be filing a complaint with the better business bureau and making sure that my friends and the online community are aware of the poor workmanship and service provided by Gregs Japanese Automotive.
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