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  • made an appointment at the clinic for a tdap vaccine. my appointment time was 12pm, checked in and had to wait 40 minutes with a toddler and being 8 months pregnant , I'm sorry this is ridiculous what's the point of even making an appointment, if I have an appointment that time should be reserved for me and not the walk ins. I made an appointment for a reason because I did not want to sit and wait forever. All I need is a vaccine, should only take them 5 minutes The doctor was very nice, but she called us into the room then proceeded to chat with everyone waiting, um hello let's get this over with I'm already 40 minutes past my appointment. now to add more fuel to my fire and why I updated to only 1 star is because I have very good insurance through aetna, my vaccines are 100% covered..well I received a letter stating "we have billed your credit card for the balance owed after the charges for this visit were processed by your insurance company"...ok now I called my insurance, Walgreen never submitted the claim, then I get on the phone with Walgreens billing, the gentleman on the phone was really rude and I could tell he was rushing me off the phone, he told me that they have a contract through aetna where vaccines are "exclusive" and they are not allowed to Bill the insurance company..really WTF.. so I had to get back on the phone with Aetna and they said, no they receive claims from Walgreens all the time for vaccines...so I'm not sure what kind of funny business is going on with Walgreens billing department or if the workers just don't want to do their jobs and are lazy and rude,...but now I have to submit reimbursement forms to my insurance, just a pain ughh! I will NEVER come back to Walgreens for anything ever!! ..next time I'll be smarter and schedule an appointment with my primary doctor!
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