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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

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  • A hour and a half after accepting our order and us not receiving it, I check grub hub and it says the restaurant has closed but I can pick up my food at the window on the right side of the building. I have no phone calls, texts, or emails telling me there is or will be a problem with my order. I call the restaurant and the young woman tells me the driver should be back at the store in 10 minutes but she had no idea how long it will take for my food to arrive. She then says she will check and call me back. A man calls me from a cell phone and tells me I can go get my food (that they changed me a delivery fee for) or cancel my order. The man then informs me, they don't have a driver, they hire a delivery company to deliver their food, and it is not their fault or in their control if the food gets delivered. But they advertise on grub hub as having delivery. That's why I ordered food to be delivered from them! No apologies, just this is not our fault, they obviously also feel it's not their problem. I won't eat at any of their locations again. Horrible customer service. If you take orders that you can't fulfill, you tell the customer, you apologize, you don't wait for them to call you and then blame others. Ridiculous.
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