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| - This is my very first review anywhere on the net. I was so impressed with the customer service I received at the Lowe's store on Baseline in Tempe that I wanted to pass this experience along. I recently had Lowe's install new cabinets and granite countertops in my kitchen and both bathrooms. The quality was by far better than I expected, and the cost was very competitive. My place now looks amazing and I have just one employee to thank for the success of this whole project, Amanda in Kitchen Cabinets. She (and Lowe's) exceeded my expectations in every possible way with this project.
First, Amanda made it clear from day one that Lowe's had my back. I had some issues with the contractor that installed the granite countertops. Basically, the contractor took some short cuts with the backsplashes that I was not at all happy with. I was getting nowhere with the contractor and I felt they were trying to give me the brush-off. I can tell you that once she heard from me about this, she was all over that contractor. She told the contractor in no uncertain terms to get the job done to my satisfaction without further delay (yes, I saw the email). I am glad she was on my side! Needless to say, it was then resolved promptly without any further push back from the contractor (no headaches for me!). This is what I liked best, Lowe's was in my corner and Amanda was always on my side.
Second, Amanda gave me as much attention as I needed to answer all my questions. I probably was a pain when compared to most customers, but she was with me ever step of the way, and took as much time with me as I needed. She kept me updated with different scenarios and the impact on costs throughout the entire decision-making process. Often, I would decide to backtrack on a previous decision I made and make changes that probably caused Amanda additional work. I never felt she was annoyed with me, or that I was being rushed. I am an Accountant by trade and I ask a heck of a lot of questions when it comes to my money. I prefer to get as much detail as I can get my hands on. After working with her, I can say that I trust her completely. She always kept me aware of any discounts I was entitled to, and helped me structure the project to take advantage of pricing promotions when available. I believe I got more than my money's worth on this. I highly recommend Amanda if you have a kitchen or bathroom project. Just stop in and visit her once and you will know exactly what I am talking about.
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