With this particular location, I didn't have any problems with, except the job taking much longer than it should have. But I only was getting 4 new tires from these guys. I think the genreal consensus with Fletchers is, if your getting tires from them you'll be fine, but make SURE to instruct them not to go under the hood AT ALL for any reason what's so ever, if your getting work done under the hood even something as simple as an oil change you may be in trouble, with workmanship and or bogus estimates etc. I gave 3 stars because nothing was 'special' about the experience. They put tires on my car and they did it correctly, but I hardly think that deserves 5 stars from a 'tire shop'. I now take my car for ALL under the hood work to ONE place to avoid nonsense. I have had a terrible experience with another fletchers location tho but not this one, I think their work 'under the hood' as an entire franchise is hit or miss, but if you need tires ONLY and I do say ONLY check em out.