I would give them zero if I could. As people have said previously, they have no empathy for the pets and the customer service is terrible. I took my cat here because the rescue that I got her from gave me a coupon for a free office visit which wound up costing me $700. My cat had an ear infection. First they gave me ear drops then they gave me ear wash and while the vet tech was showing me how to do ear wash, she was so rough that she caused damage to my cat. I had to then take her to a critical care hospital. They also did several things which were totally unnecessary. I took out the wellness plan and then cancelled it a cost of $242 because I didn't want to have to bring my cat back there again. Also, the vet didn't seem to know what he was talkIng about.