We rented an RV for a week long road trip to UT and AZ and had an overall great experience with Cruise America. When I called customer service to change our start and end dates they were very accommodating and sent me an updated confirmation email within 5 minutes. On the day of our trip we arrived well before our pick up time of 1pm, eager to start our trip. They had the RV ready and we were able to set out on the road way ahead of schedule. The RV was not super clean, but was in pretty good shape. A cabinet door hinge was loose when we got it and it ended up breaking off during the trip, but when we returned it and explained the situation they said it was fine and no extra charge. We would definitely rent from this company again!