I've been to a few Apple Stores and this one ranks up there with the best as far as customer service from the salespeople... I was in town for the Consumer Electronics Show and after seeing a particular pair of headphones I HAD to have at the show, I went by this Apple store to make my purchase... I called first to make sure the had stock and Todd helped me out... He was pleasant on the phone and didn't leave me waiting too long while he checked... I got to the store within the hour and though the store is small, it was VERY crowded, but everyone that was there shopping seemed tended to... There were no registers and the sales staff carried portable credit card readers... certainly a unique approach to making sure that people who want thing don't have to wait in long lines to get served.... I got my headphones without drama or fanfare (which is good) Todd and the other gentleman that helped me were very helpful, and I'm listening to my headphones as I write this.... and parking in the Nordstrom's garage is freeeeeeee