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| - i'll give them this: they're quick. but that's all i'll give them.
the food was okay, better than fast food pizza (pizza hut, domino's, etc.). salad was small, oily, and lack-luster (iceberg, tomato slices, and a teaspoon of shredded mozz). pizza was crammed into a too-small box and not evenly cut.
what bothered me the most was the conversation with the owner when i phoned to order. first of all, i ordered one pizza with one topping on it: $3 per topping. fine. sausage on half and tomatoes on the other. he wanted to charge me for two toppings. how does that make sense? sure it's two different toppings, but if you're putting half the quantity of each one, .5 + .5, in my books, equals, and will always equal, 1. when i challenged this, he said he's been doing it like that for 47 years. i would have just picked one topping but in my relationship, one of us is a vegetarian and so, i was at his mercy. then i thought, well, i'll just put the sausage on half. but then why should i pay $3 for half of what i'm entitled?
second, he couldn't properly add up the items on my bill. he kept coming up with $3 more than my addition (after agreeing to his first-and-last-time, double topping charge). after breaking the items down, one at a time, i realized apart from not using a cash register, computer, or calculator of any kind (relying on basic addition) that he was charging me 15% tax. when i challenged his sum, he challenged back. i held my ground. adding 3 amounts together and applying 13% HST is not rocket science. at this point, i'm guessing he was using some yellowed, old-school document that applies a tax percentage to an amount.
now it's easy to dismiss this as some older guy, not from around here, not able to figure out a total. but you know what? f that. he's running a business. and i'm pretty sure that being located in an incredibly affluent part of the city, he's filed his business taxes every year. and is 100% certain that HST is 13%. i'm also pretty sure he's using the same (non-existent) system to calculate tax on every order. and with an extra 2% on every. single. order., he's figured out a great way to absorb his credit card fees, all wrapped up in some adorably ignorant, old school, grandpa persona.
well done, romi. well done.
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