I've been ordering from this place for probably the last three years or so. My most recent order that I placed was last Monday. When I called a Chinese gentleman answered the phone . This was strange to me because all the times that I've ever ordered in the past a Chinese female took my order, and of course over the years she knew who I was and I knew you who she was , and she knew what I ordered usually. So anyway, I placed my usual order with this new male voice on the phone it was very problematic but I remained patient and repeated my order several times giving him the menu numbers any entree verbiage. Needless to say after all the time I spend on the phone my order was wrong when it delivered an hour and 17 minutes later so I called back down to the restaurant and spoke to the same male voice explaining that my order was incorrect and what changes needed to be made namely boneless spare ribs and the crab rangoon he proceeded to yell and scream on the phone saying and I quote "you no order that, you lie you lie" at this point I didn't know what to do so after 10 minutes I called back down to the Chinese place and spoke to the same male voice and ordered completely new order that's right boneless spare ribs large and large order crab ragoon. So an hour and 45 minutes went by the delivery guy came to my door handed me my order of boneless spare ribs and crab ragoon and tried to charge me $15 and change. I gave him back the unordered untouched food that they dropped off the first visit. The delivery guy opened my screen door and stepped inside my house uninvited and try to take the order of food out of my hand me with recent back problems wanted to punch him in the face and throw him out of the house but I didn't I called Warrensville Heights Police Department. After I made the call he left my house jumped in his car and sped off. I have filed a complaint against this company with Warrensville Heights Police Department they are no longer allowed to come anywhere near me or my home. I've tried several times to reach management leaving my number with one person that could understand what I was saying I have yet to get a return call if I were you looking for Chinese food I would go to the Imperial dragon . Or just find something else to eat the food isn't that great either scale 1 to 10 food quality is a four at best. When I first started going there the food was great but over the last year or year and a half I believe management has changed.