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| - I want to say nothing but good things about this place, because Dr. Nina is so wonderfully kind and patient. The first time I took my daughter, they got me in the same week, I loved Dr. Nina, and I thought the office staff was phenomenal. The second time, the office seemed a little strained. Dr. Nina was still amazing, but the ladies in reception just weren't as engaging as they had been. I figured it was just a bad day.
This week I noticed a chunk of my two year olds tooth was missing. My daughter has an issue that had caused the enamel on her molars to be very weak, so I check her teeth often. It wasn't like that a week prior, so the cavity was clearly moving pretty fast. This warranted a trip to the dentist because a cavity in a two year old isn't good, particularly when that two year old has weak enamel. I called, explained the situation, and asked for an appointment either this week or next. The lady offered me an appointment on Thursday, which happened to be the one day I couldn't do. She then told me that Dr. Nina was completely booked, and Thursday was my only option.
So I call my husband and we try to make Thursday work, but it won't. He then decides to call and see if he can do anything. Again, our options were either Thursday or mid-August, and they would treat this appointment like it was a check up (even though it wasn't) and bill it to our insurance like that. They absolutely were not helpful at all. I've never, ever been to a dentist that wouldn't get a patient in when that patient really needed to see them.
Thankfully, a friend had her dentist get us in, and he referred us to another pediatric dentist who was more than willing to see us within a reasonable amount of time.
I'm very disappointed, because I like Dr. Nina, and I doubt the behavior of her staff has much to do with her. However, we can't continue to go to a place that won't see my daughter when it's urgent.
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