My first delivery was on time with no problems. Two weeks later I get an automated message saying I will be getting a delivery, the following day no delivery. I wait another day still no delivery I call them up and talk to DR Water's customer service and get a lot of apologies but I can't drink apologies. They schedule another delivery. Now I was supposed to have my water delivered yesterday and I still don't have any water as of this morning. Called again and got more apologies and a promise the the route supervisor would call me and try to get the water today all I know is if I don't have any water when I get home I am canceling and dropping the bottles off at there office since apparently the delivery drivers forgot where I live.