We went to Sugar Factory for my bachelorette party lunch. We were seated quickly but waited 15 minutes for our server to come say hello. After we ordered our food it came out fast but we needed ketchup. When my bridesmaid and wonderful friend waved a server to get his attention he looked straight at her and even heard her; then he just continued to walk away in the middle of her sentence and pretend not to hear. Thankfully my friend was able to wave over another server and she had no problem getting our ketchup. Maybe that guy has issues with ketchup. I give it a one because no one treats my friends with disrespect. The food was amazing and all our drinks were great! ;) yummm!