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| - First things first: CHRISTOPHER DIXON (our salesman) was the absolute best--5 Stars for him!
The only reason I gave it 4 stars is because it took foreeeevvverrrr to actually buy the vehicle that day. We were there for 5 hours. (Especially long considering we didn't need financing), but that had nothing to do with Christopher...it was just the busy-ness level that day, and it was pretty exhausting...but other than that, it was a great experience.
Okay, from the top: So, I was scared to death to buy my Jeep from this place because the reviews on Yelp were absolutely horrendous. I basically had no other choice than to come here, though, because they were the only Jeep dealership in town that had the exact vehicle than I wanted: a white Jeep Wrangler Unlimited Sahara, leather interior, polished aluminum wheels, and an Alpine sound system. Thankfully, our salesman was Christopher Dixon, and made us immune to any of the bad stuff that had been reviewed here. He got us a decent price after he brought out his higher-up Chuck VanHorn (who was hilarious, very friendly, and very professional) to barter with my fiance a bit, and they finally landed at a price they were both comfortable with.
Christopher brought the newly-detailed car out from the service department to show us all the ins and outs of the UConnect system, the navigation, voice activation, hill descent, taking the hard top off and on before we went home with it. He knew his stuff, and made us feel comfortable with it before we left. After we drove my dream Jeep home, I apparently wasn't listening to Chris's "how to pair a device with the car's bluetooth" speech. Before I could call him even the following day, he had already called to follow up the next afternoon to see how I was liking the Jeep, if I had any questions/concerns, and to make sure I was happy. He's just awesome. The fact that I didn't have to call and wait on a response for ages (let alone get called BEFORE I even call) showed me his friendliness was not just to "get the sale"...he really was like this even after you've already purchased the vehicle from him. Anywho, I called him back, told him I couldn't figure it out, and he told me I could come over to the dealership right away and he'd help me out...he helped me within minutes of my call!! He was in the parking lot waiting for me when I got there. Finally, customer service isn't laborious for someone...they think it's something you deserve when you're making a huge life purchase!
THEN.... I hadn't even owned the damn Jeep for 48 hours when some turd in a parking lot scraped my back bumper and didn't leave a note to fess up to what they had done. :( Slight body damage on my car before I could even put 60 miles on it! Well, Christopher helped me with the device pairing and helped me with the back bumper issue. He called me the next morning to let me know what the service department had said: told me to have the part replaced would be $300 (NO WAY!!!) or he said the service guy could try to repair it with a couple tricks at the service shop for $50. He really is the best salesman I've worked with, and I'm so happy I hit the jackpot with him the day we went looking for a Jeep. He is professional, prompt, friendly, funny, and honest. Thank you for your help Christopher. If anyone I know here needs a vehicle, I will be sending them straight to you so they can have a stress-free buying experience like we did!
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