Dish washer broke. Called made an appointment. Stayed home. 20 minutes before the repair guy was to arrive I get a call from the office saying they had to cancel their appointment and reschedule for another day due to "serious vehicle" issues. Was a pretty let down but understood That stuff can come up.
Twenty minutes later the repair guy shows up. I told him his office said he wasn't going to be able to make it. He laughed, said the owner thought they might have been over booked due to one of the other repair guys being in the hospital for the week. Kinda bugged me they tried scrapping my appointment cause of bad planning, but no biggy.
The repair guy was great. Friendly, answered a bunch of questions about dish washers. Just a nice guy. Said they would need to order a part and they'd call when it came in and schedule an appointment to finish the repair.
Over a month goes by without hearing from them. Finally I give them a call. The receptionist takes my info, says she isn't really sure what the status is of my repair, but she'll find out and give me a call right back. She doesn't call back. One day goes by. Another day goes by. Finally they call, schedule the appointment and fix the machine.
So overall, my dish washer got fixed, but could have done without the antics and hassle of pushing them forward.