I decided to give the place a second try after my last horrible experience. I have been a customer for 15 years, but now no more. I was forced to wait to place my order while the counter person told a personal story to some people who had already ordered. I waited at least three minutes before she acknowledged me and asked if I wanted to order. She really didn't look like someone who should be behind the counter. improperly dressed, did not know the counter, did not upsell me etc. The food was fast, but really no flavor. Pulled pork was dry and not that tasty. The hot sauce was spicy, and the onion straws were over seasoned. I have given up on Toms. Am looking for new BBQ in Phoenix. Honey Bears is not it either, but that is a different story.