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  • After many years of seeing Dr Hicks, mostly for medication management, I've decided to move on to another psychiatrist. The receptionist has always been extremely rude but today she pushed me to my limit. I had an afternoon appointment and when I arrived was told the doctor was not in - that he had a doctor's appointment. I used the last of my accrued sick time to go to today's appointment so I found this unacceptable. The receptionist then informed me that the number they called to notify me that my appointment was cancelled was a bad number and disconnected. I checked the number they had on file and told her that's been my correct number for as long as I can remember and it's never been disconnected. She looked at me with doubt and I asked her to call me. My cell phone dutiful rang as it always does when somebody calls me.. I went ahead and rescheduled the appointment but have since decided that I will cancel it on Monday and find a new doctor. Oh....and as I walked out, clearly upset, not a word of apology was spoken. You would assume that an office that deals with patients with mental health issues would employ staff that are a little more compassionate and empathetic. I'm extremely disappointed in the lack of customer service I received and after reading several other reviews, I'm not surprised to see I'm not alone in my feelings.
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