I don't know why everyone complains about the service! I've never had bad service at this place before. I also go pretty early in the evening, though. But of course if you go during their peak time, they're bound to be busy!
Anyway, they have burgers for $3 on Wednesdays, and the burgers are to die for. Very, very good. The food menu is pretty massive (almost out of control, ha), but it's nice to have so many options, I guess.
Everyone there is so friendly and attentive. The best time to go is about 5 or so, when they aren't too busy yet.