Our ice maker stopped working so Elite Pro came out the same day! That may not be normal response time but was great for us! Ronald was the rep and, being the honest person, advised us that an ice cube was jammed rather than just putting in a new ice maker! You never know with some companies. He was in and out in 15 minutes. I would definitely call them again and recommend them for their honesty, knowledge and professionalism! Thanks Ronald and Elite Pro!