It started off bad. I called with a question. The young lady told me the manager was with a customer and would call me back. No call back. I arrive at the store irritated. The manager immediately apologizes for the no call back. I finalize my battery purchase. They install the battery for free. Felt bad. It was a hot day already over 100 degrees. Come to find out the manager/battery installation tech turned out to be the owner. Again he apologized for no call back. I am still waiting to see if they reconcile my credit card. Credit card transaction still showing $18.00 core charge. I purchased online (10% off) if you purchase online and pickup. With that they charge an $18.00 core charge and since the receipt I signed off on at store was minus core charge. I surrendered my old battery when I went to the store same day. I would definitely recommend Batteries Plus Bulbs. They have very competitive prices. I've purchase home alarm batteries here as well.