Wasn't impressed when I walked in and the staff is kind of doing there own thing. A woman asked if I needed help and I took out a Kay jeweler box and told her I received this as a gift and need to get links taken out so it fits my wrist. She then asked if I had a receipt with an attitude as if I were trying to return something. She grabs her magnifier and looks at the bracelet with a ton of caution, and then hands the bracelet to a gentleman of very few words who worked on the bracelet and took the link out for me. I've worked In retail for many years and I understand precautions you have to take, but show empathy and compassion in what you do so the customer doesn't feel that you have to take precautions before deciding to work on the product!!!!