My wife and I were looking forward to eating here. We went on our 31st anniversary. The wait staff was very good. Our waiter promptly greeted us and took our drink orders. He offered suggestions on food items. During the meal he checked back regularly with us to make sure we had what we needed. The biggest disappointment was the food itself. We both ordered two meat platters. My wife had ribs and chicken and I had ribs and brisket. My wife's meal arrived cold which was odd since it arrived less than 5 minutes from the time our order was taken. The ribs, though they had a smoke flavor, had very little meat and it was tough, not tender. Her chicken was overly dry and lacked flavor. The side of fries were cold. On my platter the ribs were the same. 1/3 of the brisket on my plate was fat. I love brisket, but this was by no means what I expected. The side of baked beans for the platter comes in a very small cup. Each platter also come with cornbread that was lacking in flavor. Since I don't go out to eat just for the service I would have to say, based on the food we received, that we won't be going back to the Big Mess BBQ unless I was told they have made positive changes.